Thankyou for checking out our website, if you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern tangledhairextensions.com.au’s relationship with you in relation to your use of this website.
By using this website, you are accepting of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to tangledhairextensionscoffs.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

AMENDMENT OF TERMSWe reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will strive to highlight any significant changes to you where possible. If you choose to use our website then we will regard that use as evidence of your agreement and acceptance that these terms govern your and tangledhairextensions.com.au’s rights and obligations to each other.

LIMITATION OF LIABILITYIt is an essential pre-condition to you using our website that you agree and accept that tangledhairextensions.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

COMPETITION & CONSUMER ACTFor the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth),tangledhairextensions.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.
You must be over 18 years of age to use this website and to purchase any goods or services.

DELIVERY OF GOODSPhysical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of tangledhairextensions.com.au
Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

RETURNS & REFUNDStangledhairextension.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
When first ordering from Tangled Hair Extensions it may be difficult to colour match from your computer screen and we know you want your hair NOW. If you do order the wrong colour hair extensions and notify us within 14 days of delivery, a replacement will be provided after we have received, inspected and confirmed that the returned hair extensions were not opened.
If, however the hair packaging is opened then there will be no replacement or an option for a return as this is a hygiene risk. Human hair extensions are considered a hygienic product. We take matters of hygiene seriously and do not allow opened items to be returned for the safety of all our customers. This is a standard practice across the industry.
If Tangled Hair Extensions authorizes hair to be returned, all customers are responsible for their own return shipping costs and the postage costs of the replacement item. We recommend that you send your returned item with a tracking option, because Tangled Hair Extensions will not be responsible for lost returns. Furthermore, the replacement item will NOT be sent out until the returned item is received.
If you experience a quality issue with your Tangled Hair Extensions hair extensions upon delivery you must bring it to our attention within 7 days from delivery. A replacement or full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions are faulty.
To return an item please place extensions in an Australia post satchel. Allow 1-14 business days for Tangled Hair Extensions to process and send out your new extensions once it arrives back to us. All customers must provide us with the tracking information in order for us to process the refund/ replacement.
You must contact us prior to sending your return, as this allows us to provide you with the quickest return address, track the item and we can process the replacement so the return process is as quick as possible.
All Tangled Hair Extensions shipments include tracking with delivery confirmation, however if you have not received your order and the tracking information confirms that the item has been delivered, please contact the postage service provider. We cannot be held accountable for the delivery provider’s error.
If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.

Salon Client Installation & “Change of Mind” PolicyAll Tangled Hair Extensions installation clients are required to pay a non-refundable deposit after a consultation appointment, prior to installation and purchase of the extensions. Remainder cost to be paid before/at installation appointment. If you have purchased Tangled Hair Extensions extensions for installation but have a change of mind the non-refundable deposit will cover the cost of the unwanted hair.

Once hair packaging is opened and/or installed then there will be no replacement or an option for a return of the hair as this is a hygiene risk. We repeat, Human hair extensions are considered a hygienic product. We take matters of hygiene seriously and do not allow opened items to be returned for the safety of all our customers. This is a standard practice across the industry.
In this case, we will offer alternative options to rectify an issue which are considered case to case to suit accordingly.

Out of Stock PolicyIf Tangled Hair Extensions are experiencing high levels of demand, an item may become out of stock after you have purchased it. This may delay the order by 1-4 weeks. If this happens you will be notified within 24 to 48 hours and given the option of putting the order on hold until the item is back in stock, or we can process a full refund, or you can choose a different item, or colour, that is in stock and of the same value and we will send that out instead.

LINKS TO OTHER WEBSITEStangledhairextensions.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between tangledhairextensions.com.au and the owners of those websites. tangledhairextensions.com.au takes no responsibility for any of the content found on the linked websites.
tangledhairextensions.com.au’s website may contain information or advertisements provided by third parties for which tangledhairextensions.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

DISCLAIMERTo the fullest extent permitted by law, tangledhairextensions.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. tangledhairextensions.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
Whilst we, at all times strive to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the responsibility of tangledhairextensions.com.au to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

Keep in mind that, as with all things, not all hair extensions are compatible with all hair types. Certain factors may cause issues to arise where your hair and the hair extensions are concerned. It is your responsibility to make your extensions technician aware of hair conditions, issues where it could impact the overall desired effect. Your technician cannot be held responsible where they are unaware of these situations.
Care of your extensions is the sole responsibility of the client/wearer. Once installed technicians or suppliers hold no responsibility for the condition of your hair extensions. It’s up to you to look after them.

PRIVACYAt tangledhairextensionscoffs.com, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. tangledhairextensionscoffs.com respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles.
You may change your details at any time by advising us in writing via email. Furthermore, all of the customer data tangledhairextensions.com.au collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

THIRD PARTIEStangledhairextensions.com.au does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

DISCLOSE YOUR INFORMATIONtangledhairextensions.com.au may be required, in certain circumstances, to disclose information in good faith and where tangledhairextensions.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.